If you have received a broken or damaged product or an entire package that has been damaged in transit, we will of course fix it!

Do this if you have received a damaged item or package:

Email our customer service via the contact form below. We answer emails within 24 hours on weekdays. The more complete information you have, the faster we can handle your case:

  • State that it concerns a damaged item or a damaged package
  • Your order number
  • The titles/designations of the damaged item(s).
  • Attach a photo showing the damage to the item and/or package
  • Describe the injury itself as clearly as possible

Customer service will further assist you with the information needed for a free return and for you to be entitled to have the product sent to you.

Customer service